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Terms of Service

Introduction and Acceptance

Return Policy and Refunds

TribeB2B Wholesale wants you to be satisfied with every purchase. If you are not fully satisfied, you may request a return within 14 days of the delivery date, provided the product is unused, in its original condition, and in its original packaging. Returns submitted after this window may not be accepted.

Certain product categories may be subject to restrictions. Due to health and safety regulations, opened or partially used Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, and Gourmet Pet Treats may not be eligible for return. Perishable or consumable items are generally non-returnable once opened.

To initiate a return, please contact us at hello@tribeb2b.com or call +1 (718) 455-9153 to receive a Return Merchandise Authorization (RMA) number. Returns submitted without prior authorization may be refused. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Approved refunds will be processed to your original payment method within 7–10 business days of our receipt and inspection of the returned item. TribeB2B Wholesale reserves the right to issue store credit in lieu of a monetary refund in certain circumstances, as determined at our discretion.

Governing Law and Dispute Resolution

These Terms of Service and any dispute arising out of or related to your use of our Site or purchase of products from TribeB2B Wholesale shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

In the event of a dispute, we encourage you to first contact us directly at hello@tribeb2b.com so that we may attempt to resolve the matter informally. Most concerns can be addressed quickly through open communication with our team.

If informal resolution is unsuccessful, any dispute, claim, or controversy arising from or relating to these Terms or your use of our Site shall be resolved through binding arbitration administered in Kings County, New York, in accordance with applicable arbitration rules. You waive any right to participate in a class action lawsuit or class-wide arbitration against TribeB2B Wholesale.

Notwithstanding the foregoing, TribeB2B Wholesale reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of our intellectual property rights or other irreparable harm. You consent to personal jurisdiction and venue in the state and federal courts located in Kings County, New York.

About Our Products and Availability

TribeB2B Wholesale strives to provide accurate and complete product descriptions, images, and pricing for all items available on our Site, including Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, and Gourmet Pet Treats. However, we do not warrant that product descriptions, images, pricing, or other content on our Site is error-free, complete, or current.

Product colors, textures, and appearances may vary slightly from images shown on the Site due to differences in screen display settings and natural variation in handcrafted or botanical products. These variations do not constitute defects.

All products are offered subject to availability. TribeB2B Wholesale reserves the right to limit quantities of any product, discontinue items, or substitute comparable products when necessary. We will make reasonable efforts to notify you of any material substitutions prior to fulfilling your order.

Pricing displayed on our Site is subject to change without prior notice. In the event of a pricing error, TribeB2B Wholesale reserves the right to cancel or adjust orders placed at incorrect prices, and will notify you promptly if such a correction is required. We reserve the right to refuse or cancel orders at our sole discretion, including in cases of suspected misuse or bulk purchasing that violates our wholesale policies.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of your experience with TribeB2B Wholesale, please do not hesitate to reach out to us. Our team is available to assist you and is committed to responding to all inquiries in a timely manner.

You may contact us through any of the following channels:

Email: hello@tribeb2b.com
Phone: +1 (718) 455-9153
Mailing Address: TribeB2B Wholesale, 47 Rockaway Ave, Brooklyn, NY 11233, United States
Website: https://www.trytribenaturals.com/

For return authorizations, order inquiries, or product questions, email is our preferred method of contact, as it allows us to document and track your request efficiently. For urgent matters, please call us during standard business hours.

These Terms of Service were last updated and are effective as of January 1, 2025. TribeB2B Wholesale thanks you for your business and for taking the time to review these Terms.